At Treats By Kim J, we strive to provide you with the best experience when ordering our delicious treats. To ensure a smooth process, please familiarize yourself with our ordering and payment policy:

Booking and Payment

Your order is not considered "booked" or placed on our calendar until we receive the deposit(50% deposit unless the order total is $150.00 or less full payment is due). if deposit is made the remaining balance is due before scheduled pickup time. Once the deposit or full payment is received, your event date will be scheduled. There will be a $10 late fee for every 30 minutes passed scheduled pickup time and due upon arrival.

Please note that invoices will automatically cancel after 72 hours if no deposit or full payment has been received. To secure your order, make sure to submit the required payment within this timeframe. Only then will your order be considered complete.

Refunds and Date Changes

Once the deposit or payment is received, we do not offer refunds. However, we understand that circumstances may change, and we are here to help. If needed, we provide options to move your date or use the funds toward a different event. Please contact our customer service team to discuss any changes or adjustments to your order.

Decorations

For the best quality and safety, we only use edible pearls,sprinkles, sanding sugars, and sparkle dust for decorations on our treats. You can enjoy our delicious treats without any concerns about non-edible decorations.

Transportation and Damages

Once a product leaves Treats By Kim J's possession, we are no longer responsible for any damages that may occur during transport. We take great care in packaging our treats to ensure they arrive in perfect condition. However, accidents can happen during transit, and we recommend following the cake and treat care instructions attached to your order to minimize any potential damages.

Thank you for choosing Treats By Kim J for your special occasions. We look forward to providing you with delicious treats that will make your event unforgettable.

Upon payment you agree to this contract agreement and understand that ALL products purchased at Treats By Kim J's was produced/made in a private home kitchen that may have come across common allergens.